Our Newest Featured Business!
When walking in to Mad Hatters Hide Away Smoke Shop we were immediately obsessed with all the fun and unique décor. The shop, located on Culver Rd near Norton is far bigger inside than it appears from the front. We caught up with owner Nick Stebbins for a little Q&A to learn more about Mad Hatters Hide Away.
Business Name: Mad Hatters Hide Away Smoke Shop
Owner(s): Nick and Rocco Stebbins
How many years in business? 11 Years in August
Type of business/services offered? For cigars we carry over 200 different varieties of the top-rated brands throughout the world. Cohiba, Romeo y Julieta, Punch, La Liga, and many more. The largest selection of pipes in Rochester. Our collection includes one-of-a-kind pieces from the east to the west coast, as well as the most popular brands nationwide. For CBD we carry our own premium brand, Wonderland CBD. In addition, we also carry CBDMD, Koi, Green Roads, and more! E-Cigarettes we have Smok®, Regis, Ooze, and more. If you need it, we've got it. Wraps, cones, papers, Ryo supplies, pipe tobacco, hookahs, grinders, candles, incense, and storage containers. Anything you can think of we have it. We are also a licensed Xikar and Zippo dealer.
How did your business come about? What made you choose to open your business? We grew up with a father that renovated properties through Rochester to rent out or sell. Some of these properties he opened businesses in. This set the framework for us to want to have our own businesses at a young age. We had several different businesses over the years but once we opened Mad Hatters that ended up hitting better than anything we had done before. We first opened with a small inventory not knowing a ton about the smoke shop business. We did a ton of research became very knowledgeable along with building up the products that we carried. We have always given great customers service and our customers have rewarded us by coming back again and again. This has allowed us to keep expanding and growing. We are approaching 11 years in business with us winning Rochester’s best the last five years in a row.
Why choose Irondequoit for your business’ home: We have always liked Irondequoit it’s a great town with a lot of character. The town and all the residents have always treated us well. The location of our building also has really helped our business grow. We have 104 up the road from us along with 590 around the corner. This allows us to get customers from all over Rochester and the surrounding areas. Culver Rd. is a great way to head downtown so we have a large number of cars passing us daily which has also helped our business grow quickly.
How many employees does your business employ? Are any local Irondequoit natives? We have 12 employees with many of them that are lifelong Irondequoit residents.
What do you want potential customers to know about your business? Our store is over 2000 sq feet which from the road you would never think that. If you haven’t been in come, check us out. We have the largest selection of smoking accessories in New York State. Our expert staff is knowledgeable on all the products we carry and will treat you right. Just check out our google listing and you will see the number of happy customers we have had over the years. We also have our very own glass studio in downtown Rochester. A large amount of the glass art we carry is made right in our studio or other studios in the area. We even have some of these amazingly talented glass blowers on our staff at the store. The art that we have in our store is a must see for anyone. It is truly mind blowing what these artists can make and you can see it in full display in the back half of our store.
What community service has your business been involved in? What organizations do you support/donate to? Over the years we have been involved with many events and organizations. We have donated to The CF foundation, Toys for tots, The Asthma foundation, and more. We have also donated to police, fire and other organizations for there charity events they have thrown over the years.
Are there any events you are hosting you wish to tell our community about? We do different events through out the year. At the store we do events/sales on black Friday, 4/20, and our yearly anniversary on August 1st. We have also started an event called the Roc City Flame Off. This event pits glass blowers against each other making a one-of-a-kind pieces of glass art. We threw our first one last year and will be doing it once a year. There is a few more events that are in the preliminary stages of planning. Follow us on Instagram and Facebook to stay updated on everything we have going on.
Mad Hatters Hide Away Smoke Shop is located at 2334 Culver Rd, Rochester, NY 14609. You can find them online or follow them on Facebook and Instagram.